Customer Health Insurance Reviews

★★★★★
“James went out of his way to address my concerns with a very positive outcome.”

★★★★★
“The care and attention he extended to me is commendable and much appreciated.”

★★★★★
“He really went above and beyond, chasing approval for surgery against a tight pre-Christmas deadline.”

★★★★★
“He has been patient, understanding and friendly in helping me choose the right plan. Thank you.”

★★★★★
“Very helpful in answering my questions and grateful for his support.”

★★★★★
“ Friendly, to the point and responded immediately. Thank you very much.”

★★★★★
“Michael was always quick to respond with questions and very helpful, even though I asked for loads of different quotes!”

★★★★★
“So far everything relating to my claim with General & Medical has gone smoothly. Alex has provided a very professional service. In particular he quickly engaged with your underwriters to ensure I received a quick response and quickly communicated this to me since there is a very short time line before my medical procedure.”

★★★★★
“Exceptional due to the speed of response, clarity of process, excellent understanding and communication of what was needed. A very professional and helpful manner, listened to my questions and concerns and keen to make sure i fully understood what was going to happen. A big thank you.”

★★★★★
“Always so helpful, he is a credit to your company.”

★★★★★
“I dealt with tom when i first opened the policy and he was so helpful then. Today he was very helpful with changing part of my policy for renewal, he really is a pleasure to deal with.”

★★★★★
“Very helpful and professional service, thank you.”

★★★★★
“Helpful advice, clear simple explanations, good understanding of client requirements, solid product knowledge and awareness of NHS services/costs, and definitely no hard selling.”

★★★★★
“Alex has been very helpful to me both on phone calls and in emails. He is friendly as well as professional, has a compassionate approach and understands my reasons for contacting the company, and always tries to find an answer quickly.”

★★★★★
“ Michael and Tom have been very helpful in explaining everything to me and after a few attempts with other companies it's been a pleasure to deal with them.”

★★★★★
“Very friendly and helpful, and quick response times.”

★★★★★
“Knowledgeable and quick.”

★★★★★
“Everything was very clearly and concisely explained. Thank you for your help.”

★★★★★
“Very polite and helpful.”

★★★★★
“Received excellent service from your salesperson who took time to explain the various policies to me yesterday. I then had a further query today which he again willingly helped me with, using a practical example to fully explain a possible scenario to reinforce the way the cover worked. Between the two he was on the phone to me for quite some time but at no stage did he appear frustrated and at the end he still enquired if there were any other aspects I would like clarification on. Overall a highly professional encounter and a credit to your organisation.”

★★★★★
“A very efficient and swift management of my queries.”

★★★★★
“Very helpful and explained the features in a clear and understandable manner.”

★★★★★
“He was very nice and helpful.”

★★★★★
“Was very helpful and responded to my query promptly and efficiently.”

★★★★★
“Very efficient and helpful.”

★★★★★
“He has a professional and personable approach to dealing with customers. He appears very knowledgeable about G and M products. Following our conversation over the telephone, he promptly emailed quotations and I was able to make a decision regarding changes to my cover easily. Thank you for a great service, much appreciated.”

★★★★★
“Fast reply.”

★★★★★
“Excellent service, extremely helpful and answered all the question I had. His help was very much appreciated.”

★★★★★
“Very knowledgable.”

★★★★★
“He was a very professional person that explains everything in a clear way. Also someone that gives you that confidence to trust!”

★★★★★
“It was a pleasure dealing with him. He followed up on the day I'd done the online quotes, to check if I had any questions and was really helpful.”

★★★★★
“Extremely helpful and responsive.”

★★★★★
“He was very professional and listened to the questions I put to him. He was able to answer them to my complete satisfaction, as a result of which I will renew my policy.”

★★★★★
“Very helpful in answering my queries and this helped me to find the appropriate policy for myself.”

★★★★★
“I must say, everyone who I have spoken to at General and Medical have been extremely helpful and caring.”

★★★★★
“Explained everything to me clearly. Extremely helpful.”

★★★★★
“Great customer service and gave me confidence in General and Medical.”

★★★★★
“Polite and easy to deal with. Responds quickly. Can't ask for more.”

★★★★★
“Very professional yet friendly manner. A pleasure to deal with.”

★★★★★
“I would like to commend and thank the renewal executive I spoke to for the most excellent service he extended to me in relation to my renewal documents. He is indeed a credit to to your Company.”

★★★★★
“Very happy with the service. It was clear and helpful.”

★★★★★
“Very helpful and positive with responses to questions I asked.”

★★★★★
“Very helpful and extremely pleasant manner.”

★★★★★
“Very professional, answers questions promptly.”

★★★★★
“Always polite respectful and helpful.”

★★★★★
“Dealt rapidly and courteously with setting up the claim process for me when time was of the essence.”

★★★★★
“Was helpful, clarified any points we raised in order for us to be able to make a decision.”

★★★★★
“He was very helpful and arranged for me to get the policy that suited me for the best price.”

★★★★★
“Alex was very helpful, and responded quickly.”

★★★★★
“Friendly and professional. Knew his onions!!”

★★★★★
“Very helpful and efficient and tried to accommodate me as best he could. Based on this service I would recommend General and Medical.”

★★★★★
“Michael was extremely helpful in going thorough all the different policies available. As I was seeking a continued moratorium policy the situation was slightly more complicated but Michael endeavoured to make the process painless. He was very pleasant to deal with and responsive so that the policy could become effective quickly. I would recommend him in future.”

★★★★★
“Lisa has been brilliant in dealing with my claim. She has been kind, very proactive and gone beyond what I would have expected to achieve the support I've been given.”

★★★★★
“Very helpful clear and thorough.”

★★★★★
“Very helpful indeed thanks.”

★★★★★
“I have been speaking to the same person from the initial enquiry and he has been most helpful and informative from the onset.”

★★★★★
“After the phone call with Tom, I’ve opted not to shop around for a better policy this year. He’s put my mind at ease that my policy is comprehensive and offers good value for money. Thanks.”

★★★★★
“Positive attitude gave me confidence that my enquiry regarding a possible claim would be dealt with as soon as possible. Good communication skills.”

★★★★★
“Pleased to say my wife's claim for initial treatment was initiated speedily and sympathetically by Alex. This helped as she is very nervous and concerned as to the outcome of her visit to the specialist. Thank you Alex.”

★★★★★
“Very polite and helpful in all enquiries.”

★★★★★
“Good to speak to Michael.”

★★★★★
“Tom explained the cover to me and assured me that hip and knee replacements are covered under my policy and has arranged to have documents sent to me by hard copy as I requested. I found him very helpful.”

★★★★★
“Thomas was extremely helpful and patient, he explained everything to me clearly and I now have sports injury cover as an addition to my policy which is great. Thank you.”

★★★★★
“Went the extra mile, understood the urgency of my situation, first class.”

★★★★★
“Alex Rumble has gone out of his way to be helpful and given a great service . Many Thanks.”

★★★★★
“Michael was very helpful, informative, personable and professional. Thank you.”

★★★★★
“Thomas dealt with my queries sympathetically and efficiently and gave all the information I needed.”

★★★★★
“Alex has been very helpful and reassuring, ringing me back twice to update me which has been good as I have had enough worries with regard to my current health problems.”

★★★★★
“Thomas was very helpful and dealt with my requests quickly and efficiently. Thank you.”

★★★★★
“Dealt with the query efficiently.”

★★★★★
“Kind voice and very helpful.”

★★★★★
“Alex has been very helpful in arranging my cover to see a consultant today. He obtained authorisation for my outpatient and consultant appointments as quickly as possible. This relieved me of considerable worry. Well done Alex.”

★★★★★
“A pleasure to deal with, polite courteous and obviously knowledgeable. Took me through the process efficiently with clear and concise guidance. Will recommend this service.”

★★★★★
“Thank you Tom for handling my request so efficiently and sensibly.”

★★★★★
“Quick and efficient service.”

★★★★★
“Very helpful and patient.”

★★★★★
“Very helpful, informative and responds fast to follow-up questions.”

★★★★★
“Michael was personally recommended to me by one of your clients and I appreciated his clear and concise approach.”

★★★★★
“Michael was wonderful, patient and knowledgeable. He answered all my questions.”

★★★★★
“Tom was most helpful over the phone and took time to explain all the pros and cons of the various plans in detail and very clearly. Quite frankly it was his level of knowledge, customer service skills and complete absence of a typical pushy salesperson, that persuaded me to sign up on the same day. Thank you for a great first experience. I hope the rest of the service is going to be just as good.”

★★★★★
“ Extremely courteous, eloquent and helpful.”

★★★★★
“I have been in touch with a number of insurance providers and Michael was by far the most professional. It gave me the confidence to choose General and Medical.”

★★★★★
“Very good service, not just from Michael, but from Tom and Simon also. Very prompt and helpful replies in each case.”

★★★★★
“Very prompt and courteous service.”

★★★★★
“Very friendly and personable.”

★★★★★
“Knowledgeable, professional and helpful - many thanks.”

★★★★★
“Michael has been really helpful and answered all my questions thoroughly and quickly - made the whole process painless! Thank you!”

★★★★★
“I found Alex to be very helpful and polite when I needed assistance accessing my health insurance documents. He suggested solutions to the problem I was having and sent me what I needed via email. He is an asset to General and Medical.”

★★★★★
“Not only was my query dealt with fully, promptly and to my satisfaction, but I now remain a satisfied client of G and M.”

★★★★★
“Tom was very helpful and explained my options. Great service.”

★★★★★
“Thomas is knowledgeable, helpful, polite and professional. Thomas answered my questions in a professional manner and I was impressed with Thomas' attitude and high level of customer service. General & Medical obviously train their employees to a high standard so as to prepare them in answering customer questions and dealing with the general public in a thoughtful, caring and compassionate manner.”

★★★★★
“Efficient and courteous.”

★★★★★
“I appreciate polite, speedy, and thorough responses to queries - well done to Michael for ticking all those boxes.”

★★★★★
“Thomas made making the change from another provider to yourselves easy and painless. He answered all my questions in a professional and sympathetic way. He was patient and a credit to your company. What an exemplary employee you have. Many Thanks.”

★★★★★
“Glad to know that Tom had all the details from my original call.”

★★★★★
“Thomas is a credit to your company, I spoke to many companies about private health cover but felt that Thomas was sincere, knew what he was talking about and was very helpful. I would happily pass on Thomas' number to any family or friends who were thinking of taking cover out.”

★★★★★
“I was connected very quickly with the person I needed to speak with and my queries were answered clearly and concisely in an excellent service very impressed.”

★★★★★
“After a poor experience from my broker I contacted you directly with regard to my premium increasing dramatically. Michael dealt with my concerns really well and was able to recommend changes to my policy that would help reduce cost without impacting my cover. At my first point of contact I was wanting to cancel my policy and leave but with Michael's help, I am now happy with my policy and happy to remain a customer!”

★★★★★
“Thomas was very patient, clear and not at all patronising! He didn't fill my head with facts and figures but quickly realised that I wanted some basic information so that I could begin a private health care plan. He was efficient and kind and every time I suddenly thought of a new question didn't mind answering it at all. He fulfilled his promise of emailing me details straight away and gave me a great deal of confidence in your company as a whole. Thank you, Thomas!”

★★★★★
“Very helpful and supportive. Offered email address to progress claim.”

★★★★★
“I would also like to thank Tom and Kirill who spent a long time on the telephone with me in the past week being incredibly patient with all my questions and demonstrating great expertise and clarity. Thank you to them all. Best regards."

★★★★★
“Clear, unhurried, pleasantly responsive; couldn't be better.”

★★★★★
“Excellent service. Very timely and informative responses.”

★★★★★
“Very good to speak to someone who made it very clear on what we were asking.”

★★★★★
“The original member of staff who took my call & forwarded me on to Michael had misunderstood what I wanted to do. Michael quickly grasped that was not what I wanted & proceeded to act on my intended request. He explained clearly what he was doing & gave me all of the information I needed. I was confident that my query had been satisfactorily resolved.”

★★★★★
“Alex is always very helpful and accommodating when I call and always delivers what he promises i.e. Callback etc.”

★★★★★
“Very informative, answering questions in full.”

★★★★★
“He was very sympathetic and provided me with all the information I needed to request permission for treatment.”

★★★★★
“I found Michael helpful and answered my questions easily.”

★★★★★
“My request was dealt with promptly and efficiently. The document I requested was in my email very quickly. Alex was friendly and helpful.”

★★★★★
“Thanks for your patience and for answering all our questions.”

★★★★★
“Michael was very helpful. He helped me understand my cover and the benefits of having it. Excellent service. Thank you.”

★★★★★
“Michael answered my questions brilliantly and we had a chuckle. Pleasantly surprised.”

★★★★★
“Tom was very helpful, informative and friendly, he dealt with my queries quickly and efficiently.”

★★★★★
“very personable.”

★★★★★
“Concerned, understanding and efficient. I was made to feel that the company and in particular Alex had my interests at heart and were not treating me simply as a number. I have been a member of G&M for many years and your continual support is exceptional and I appreciate the help given at times when it really matters..”

★★★★★
“Alex was very helpful in sorting out our insurance claim at short notice and was very efficient.”

★★★★★
“Tom was brilliant - this was my first time arranging private medical insurance and he explained everything in a simple way so I felt completely confident in the cover I was buying.”

★★★★★
“Very easy to talk to, he also cleared a lot of confusing things that I hadn't understood before. Well done.”

★★★★★
“I was very impressed by the way Alex handled the call, he was knowledgeable, patient and extremely helpful. Such personal matters are difficult to talk about, however, Alex showed a genuine understanding and empathy. He made me feel at ease.”

★★★★★
“Alex was very patient with me as I was not well organised, he helped me sort stuff. If only all these types of call went like this one.”

★★★★★
“Very patient, and helpful, explaining which policy would best suit my Son. Appreciate your help, thank you Michael”

★★★★★
“Very professional and efficient”

★★★★★
“Explained the detail of the policy in a clear and precise way, ensuring that I understood before making my final decision. Underwriting aspect, which can be a bit confusing ,was explained well. Thanks Michael.”

★★★★★
“Quick and helpful response, better than many companies”

★★★★★
“I have dealt with Lisa on a few occasions now, Lisa responds very quickly and nothing is too much trouble. I am always really happy with the customer service I receive. A credit to your company. Thank you.”

★★★★★
“Very helpful”

★★★★★
“Very helpful informative and a pleasure to deal with”

★★★★★
“Thanks for giving me a call and providing the answers to my questions and sealing the deal.”

★★★★★
“Nice chap - Came across as friendly, knowledgeable and trustworthy.”

★★★★★
“Problem was sorted immediately”

★★★★★
“I was impressed by how prompt he was in dealing with my enquiry, the courteous tone of his correspondence and the result which he obtained.”

★★★★★
“Great customer service and exceedingly helpful”

★★★★★
“Thomas explained everything so clearly, put the telephone with no doubts as to what I had signed up to, Thank you.”

★★★★★
“Michael was helpful with a kind manner on the phone. He was patient and gave me confidence in ensuring that I chose the right policy for my needs. It was a warm, friendly conversation, he was knowledgable and informative. Great to interact with a lovely human being at the end of the phone instead of an anonymous first contact via a computer!”

★★★★★
“The factual and informative style helped me to choose the right policy for me. It was so refreshing. No attempt at up-selling, no pressure to choose something I don't need. You have kept a loyal customer as a result. Well done!”

★★★★★
“Very helpful, answering all questions asked. Returning our calls when requested.”

★★★★★
“Very clear and constructive”

★★★★★
“excellent service - quick and efficient.”

★★★★★
“Thomas's attitude and response is commendable - He is a real credit to General & Medical”

★★★★★
“Very friendly and informative”

★★★★★
“Tom was professional, courteous and helpful. I was pleasantly surprised at the speed and efficiency and wouldn't hesitate to recommend your services.”

★★★★★
“Michael has provided detailed instructions which I was able to use in submitting my first claim. Great support at the difficult time, very appreciated.”

★★★★★
“Awesome. To the point and fully answered,”

★★★★★
“very helpful, answered questions fully.”

★★★★★
“Michael was extremely helpful with any questions I had and answered them immediately and with thorough knowledge. Excellent member of staff”

★★★★★
“Very professional & courteous service”

★★★★★
“Michael has always been very professional and efficient when dealing with my requests. A great asset to the team!”

★★★★★
“Very good. Offered assistance and explained detail in a clear manner. Didn't waffle. Knew his product.”

★★★★★
“I received first class service from Tom who not only dealt promptly with my queries but provided excellent clear information.”

★★★★★
“Whenever I speak to Thomas he is always kind, friendly, professional and helpful. A big thank you!”

★★★★★
“Very efficient clear and helpful. provided exactly the information I needed immediately.”

★★★★★
“Michael has been really helpful, polite and approachable. I chose G&M over others partly because of his manner and I hope he represents the experience I will have as a customer. Hang onto him, staff like him make your whole brand experience better and are tricky to keep!”

★★★★★
“Great help. Answered all my question with satisfactory replies.”

★★★★★
“Clearly explained the differences in some of the policy options. Professional and courteous.”

★★★★★
“Very helpful and personable without giving a 'hard sell'.”

★★★★★
“Thank you for great customer service and calling back regarding my quote.”

★★★★★
“He has answered all my questions in a most professional, helpful and understanding way. He has made the whole process easier by the way he addressed all my concerns.”

★★★★★
“What I found really helpful was that both Michael and Lorna were available to speak and knew me after one phone call. They were very patient and helpful.”

★★★★★
“Very approachable and knowledgeable service from Thomas.”

★★★★★
“Very warm and professional, not to mention efficient in dealing with my needs! Thankyou very much!!”

★★★★★
“The service could not have been better so this is reflected in my rating. Many thanks.”

★★★★★
“Thanks Michael, brilliant as before.”

★★★★★
“Told me exactly what I wanted to know, direct clear answers. Very helpful, thank you.”

★★★★★
“Dealing with Michael has been an absolute pleasure. He is helpful as well as extremely knowledgeable. I have recommended him to several of my colleagues.”

★★★★★
“Michael dealt with my query quickly and effectively in a very courteous manner.”

★★★★★
“I appreciated the succinct answers to my numerous questions. Also appreciated that Michael did not try to 'hard sell', but took time to guide me through the options available in order that I fully understood the comparisons. This approach enabled me to make up my own mind on suitability.”

★★★★★
“Very knowledgable, very polite and was able to answer our questions. Overall very impressive.”

★★★★★
“Excellent, efficient, friendly service addressing my need as opposed to being pushy and a need to sell. A refreshing change.”

★★★★★
“Thank you for prompt service.”

★★★★★
“Very polite and helpful. And explained everything very clearly.”

★★★★★
“Very helpful and provided information that I requested.”

★★★★★
“Emma has responded quickly to all my enquiries by email and been helpful on the phone too.”

★★★★★
“I really appreciate Lisa's help, she was incredibly quick and efficient in dealing with my son's claim. Many thanks.”

★★★★★
“Fast and confident and very helpful.”

★★★★★
“Really well informed wasn't pushy but knew his products would recommend to friends and family for sure!”

★★★★★
“Took time to clarify the medical records notes for me. Very aprroachable manner. Thank you.”

★★★★★
“Very efficient and gave all the information I needed.”

★★★★★
“Michael provided a highly professional and knowledgeable service. Many thanks.”

★★★★★
“Clear and concise.”

★★★★★
“Very helpful and with clear answers to all my queries.”

★★★★★
“Easy to read and understand the General & Medical brochure. The online agent Michael, very polite and helpful. Thanks.”

★★★★★
“Michael was very courteous and provided a very prompt response to our query on the renewal quotation.”

★★★★★
“Tom was very helpful and understanding of my situation.”

★★★★★
“I found Michael a) very courteous b) very knowledgeable c) prepared to listen d) able to respond efficiently, sensibly and knowledgeably to my questions e) able to provide specific answers whilst pointing out any limitations. As a result of the above summary, I'm very happy to continue dealing with him.”

★★★★★
“He was really helpful, patient and very easy to deal with, the matter was solved efficiently and without any problems. I would say many companies can take a leaf out of the communication I received from Michael today, very courteous and pleaseant. Thank you.”

★★★★★
“Very helpful and knowledgeable.”

★★★★★
“From first contacting Emma in December 2016 we have been very impressed with her attentiveness and support throughout numerous phone calls and communications with us.”

★★★★★
“Exceedingly helpful, especially in pointing out the services that I usually use.”

★★★★★
“Michael was very helpful with what I required. Good asset.”

★★★★★
“Very clear and helpful information was provided when asking for a quote.”

★★★★★
“I have had many private medical insurances over the years. You sales advisor Michael was very knowledgable and able to answer any questions I had making sure I choose the correct policy to suit my families needs. Good service.”

★★★★★
“Michael was very knowledgeable, very detailed and patient. I got all the info I was asking for in plain and simple to understand terms from him.”

★★★★★
“Came back to me straight away great service. Many Thanks.”

★★★★★
“FIRST CLASS.”

★★★★★
“Thomas was polite, patient, professional and addressed all my queries fully. He provided alternative options that were suited to me and my needs. I was extremely happy with the service he provided. He is a credit to the company and I hope you pass my comments on to him. Thank you again Thomas.”

★★★★★
“Very helpful staff whom provided me with helpful advice to help me decide on my policy.”

★★★★★
“Tom was exceptionally helpful in dealing with my complicated query. I was very confused about the various options available and he patiently guided me through them so that I was confident in setting up policies for my daughter and son-in-law. Thank you!”

★★★★★
“It makes such a difference to get good service and Michael has provided excellent service. It is because of him that I am going ahead and booking the polciy direct rather going via a third party. Thanks.”

★★★★★
“Thomas responded and actioned my query very quickly.”

★★★★★
“Polite, personable and helpful.”

★★★★★
“Excellent service with a very fast turnaround and easy to understand responses. Thank you.”

★★★★★
“James dealt with my claim in a very helpful efficient way.”

★★★★★
“Sacha and her team demonstrated exemplary customer service – efficient, responsive and helpful. All of the individuals I spoke to were customer centric and knowledgeable.”

★★★★★
“Very pleasant and caring telephone manor.”

★★★★★
“We have always found James to be a friendly and considerate contact for our client contact at General and Medical in our years of dealing with him. He is a good communicator and he fulfills his role in a caring manner, seemingly having the correct advise to hand on every occaission, and whilst we cannot fault the performance of the other members of staff we have dealt with, l know that for me James will always be a welcome first point of familiar contact on an lmportant aspect of our lives.”

★★★★★
“Always helpful and reassuring.”

★★★★★
“Always replies quickly to any queries we might have.”

★★★★★
“I have contacted James on several occasions over my time with General and Medical. He is always helpful and replies to me in good time.”

★★★★★
“The care and trouble that is taken by General and Medical is outstanding. The staff are always so helpful. Sacha should be in The New Years Honours List for she is exceptional.”

★★★★★
“Thomas was very polite and explained everything clearly.”

★★★★★
“Very friendly and always willing to help on a number of occasions.”

★★★★★
“Good information provided.”

★★★★★
“Thomas put forward several options for me to consider in an effort to reduce my monthly cost but still enabling me to have the cover that I felt I required.”

★★★★★
“Quick and made it easy to understand.”

★★★★★
“Excellent service.”

★★★★★
“A very professional and personal service.”

★★★★★
“I really appreciate the update of my application via email as it help speed up my referral.”

★★★★★
“Mr Sherman has in-depth subject knowledge, a pleasant telephone manner and was very effective in communicating the information I requested.”

★★★★★
“Very straight forward.”

★★★★★
“Emma was very understanding of my situation. I had forgotten to send my referral letter and my appointment is tomorrow. Within a few hours I have received confirmation of authorisation via email and I believe she did everything she could to help.”

★★★★★
“Thomas was very friendly, helpful and knowledgeable. He was able to resolve my query very quickly and reduce my premium as well. More like him, please!”

★★★★★
“Have always found dealing with Sacha a pleasure, always helpful and cheerful, nothing is too much trouble. Can't thank her enough during difficult times for me.”

★★★★★
“Really helpful and patient.”

★★★★★
“Everyone is always very helpful and professional and provides excellent service. Thank you!”

★★★★★
“Selecting medical insurance has been a complex task for myself and my wife this year due to illness in last few years, Michael was both helpful and understanding thought the dialogue and provided ALL of the answers I needed to further my investigation.”

★★★★★
“My whole claim has been handled with speed and efficiency, I feel very reassured and happy with the whole experience. Sasha was friendly and courteous on the phone and explained the claims procedure clearly. Many thanks.”