We're proud of our 5 Star Service

Your opinion matters to us and we value the feedback provided by our customers. Here are some of the comments that our customers have to say about the excellent 5-star service that they have received from General andΒ Medical Healthcare.

Customer Reviews

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β€œThomas is a credit to your company, I spoke to many companies about private health cover but felt that Thomas was sincere, knew what he was talking about and was very helpful. I would happily pass on Thomas's number to any family or friends who were thinking of taking cover out.”

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β€œI was connected very quickly with the person I needed to speak with and my queries were answered clearly and concisely in an Excellent service very impressed.”

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β€œAfter a poor experience from my broker I contacted you directly with regard to my premium increasing dramatically. Michael dealt with my concerns really well and was able to recommend changes to my policy that would help reduce cost without impacting my cover. At my first point of contact I was wanting to cancel my policy and leave but with Michaels help, I am now happy with my policy and happy to remain a customer!”

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β€œThomas was very patient, clear and not at all patronising! He didn't fill my head with facts and figures but quickly realised that I wanted some basic information so that I could begin a private health care plan. He was efficient and kind and every time I suddenly thought of a new question didn't mind answering it at all. He fulfilled his promise of emailing me details straight away and gave me a great deal of confidence in your company as a whole. Thank you, Thomas! ”

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β€œVery helpful and supportive. Offered email address to progress claim.”

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β€œI would also like to thank Tom Dobrowolski and Kirill who spent a long time on the telephone with me in the past week being incredibly patient with all my questions and demonstrating great expertise and clarity. Thank you to them all. Best regards."

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β€œExcellent service. Very timely and informative responses.”

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β€œClear, unhurried, pleasantly responsive; couldn't be better.”

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β€œExcellent service. Very timely and informative responses.”

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β€œVery good to speak to someone who made it very clear on what we were asking.”

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β€œThe original member of staff who took my call & forwarded me on to Michael had misunderstood what I wanted to do. Michael quickly grasped that was not what I wanted & proceeded to act on my intended request. He explained clearly what he was doing & gave me all of the information I needed. I was confident that my query had been satisfactorily resolved.”

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β€œAlex is always very helpful and accommodating when I call and always delivers what he promises i.e. Callback etc.”

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β€œVery informative, answering questions in full.”

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β€œHe was very sympathetic and provided me with all the information I needed to request permission for treatment.”

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β€œI found Michael helpful and answered my questions easily.”

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β€œMy request was dealt with promptly and efficiently. The document I requested was in my email very quickly. Alex was friendly and helpful.”

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β€œThanks for your patience and for answering all our questions.”

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β€œMichael was very helpful. He helped me understand my cover and the benefits of having it. Excellent service. Thank you.”

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β€œMichael answered my questions brilliantly and we had a chuckle. Pleasantly surprised.”

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β€œTom was very helpful, informative and friendly, he dealt with my queries quickly and efficiently.”

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β€œvery personable.”

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β€œConcerned, understanding and efficient. I was made to feel that the company and in particular Alex had my interests at heart and were not treating me simply as a number. I have been a member of G&M for many years and your continual support is exceptional and I appreciate the help given at times when it really matters..”

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β€œAlex was very helpful in sorting out our insurance claim at short notice and was very efficient.”

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β€œTom was brilliant - this was my first time arranging private medical insurance and he explained everything in a simple way so I felt completely confident in the cover I was buying.”

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β€œVery easy to talk to, he also cleared a lot of confusing things that I hadn't understood before. Well done.”

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β€œI was very impressed by the way Alex handled the call, he was knowledgeable, patient and extremely helpful. Such personal matters are difficult to talk about, however, Alex showed a genuine understanding and empathy. He made me feel at ease.”

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β€œAlex was very patient with me as I was not well organised, he helped me sort stuff. If only all these types of call went like this one.”

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β€œVery patient, and helpful, explaining which policy would best suit my Son. Appreciate your help, thank you Michael”

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β€œVery professional and efficient”

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β€œExplained the detail of the policy in a clear and precise way, ensuring that I understood before making my final decision. Underwriting aspect, which can be a bit confusing ,was explained well. Thanks Michael.”

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β€œQuick and helpful response, better than many companies”

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β€œI have dealt with Lisa on a few occasions now, Lisa responds very quickly and nothing is too much trouble. I am always really happy with the customer service I receive. A credit to your company. Thank you.”

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β€œVery helpful”

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β€œVery helpful informative and a pleasure to deal with”

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β€œThanks for giving me a call and providing the answers to my questions and sealing the deal.”

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β€œNice chap - Came across as friendly, knowledgeable and trustworthy.”

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β€œProblem was sorted immediately”

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β€œI was impressed by how prompt he was in dealing with my enquiry, the courteous tone of his correspondence and the result which he obtained.”

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β€œGreat customer service and exceedingly helpful”

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β€œThomas Dobrowolsi explained everything so clearly, put the telephone with no doubts as to what I had signed up to, Thank you.”

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β€œMichael was helpful with a kind manner on the phone. He was patient and gave me confidence in ensuring that I chose the right policy for my needs. It was a warm, friendly conversation, he was knowledgable and informative. Great to interact with a lovely human being at the end of the phone instead of an anonymous first contact via a computer!”

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β€œThe factual and informative style helped me to choose the right policy for me. It was so refreshing. No attempt at up-selling, no pressure to choose something I don't need. You have kept a loyal customer as a result. Well done!”

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β€œVery helpful, answering all questions asked. Returning our calls when requested.”

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β€œVery clear and constructive”

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β€œexcellent service - quick and efficient.”

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β€œThomas's attitude and response is commendable - He is a real credit to General & Medical”

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β€œVery friendly and informative”

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β€œTom was professional, courteous and helpful. I was pleasantly surprised at the speed and efficiency and wouldn't hesitate to recommend your services.”

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β€œMichael has provided detailed instructions which I was able to use in submitting my first claim. Great support at the difficult time, very appreciated.”

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β€œAwesome. To the point and fully answered,”

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β€œvery helpful, answered questions fully.”

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β€œMichael was extremely helpful with any questions I had and answered them immediately and with thorough knowledge. Excellent member of staff”

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β€œVery professional & courteous service”

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β€œMichael has always been very professional and efficient when dealing with my requests. A great asset to the team!”

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β€œVery good. Offered assistance and explained detail in a clear manner. Didn't waffle. Knew his product.”

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β€œI received first class service from Tom who not only dealt promptly with my queries but provided excellent clear information.”

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β€œWhenever I speak to Thomas he is always kind, friendly, professional and helpful. A big thank you!”

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β€œVery efficient clear and helpful. provided exactly the information I needed immediately.”

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β€œMichael has been really helpful, polite and approachable. I chose G&M over others partly because of his manner and I hope he represents the experience I will have as a customer. Hang onto him, staff like him make your whole brand experience better and are tricky to keep!”

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β€œGreat help. Answered all my question with satisfactory replies.”

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β€œClearly explained the differences in some of the policy options. Professional and courteous.”

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β€œVery helpful and personable without giving a 'hard sell'.”

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β€œThank you for great customer service and calling back regarding my quote.”

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β€œHe has answered all my questions in a most professional, helpful and understanding way. He has made the whole process easier by the way he addressed all my concerns.”

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β€œWhat I found really helpful was that both Michael and Lorna were available to speak and knew me after one phone call. They were very patient and helpful.”

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β€œVery approachable and knowledgeable service from Thomas.”

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β€œVery warm and professional, not to mention efficient in dealing with my needs! Thankyou very much!!”

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β€œThe service could not have been better so this is reflected in my rating. Many thanks.”

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β€œThanks Michael, brilliant as before.”

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β€œTold me exactly what I wanted to know, direct clear answers. Very helpful, thank you.”

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β€œDealing with Michael has been an absolute pleasure. He is helpful as well as extremely knowledgeable. I have recommended him to several of my colleagues.”

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β€œMichael dealt with my query quickly and effectively in a very courteous manner.”

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β€œI appreciated the succinct answers to my numerous questions. Also appreciated that Michael did not try to 'hard sell', but took time to guide me through the options available in order that I fully understood the comparisons. This approach enabled me to make up my own mind on suitability.”

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β€œVery knowledgable, very polite and was able to answer our questions. Overall very impressive.”

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β€œExcellent, efficient, friendly service addressing my need as opposed to being pushy and a need to sell. A refreshing change.”

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β€œThank you for prompt service.”

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β€œVery polite and helpful. And explained everything very clearly.”

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β€œVery helpful and provided information that I requested.”

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β€œEmma has responded quickly to all my enquiries by email and been helpful on the phone too.”

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β€œI really appreciate Lisa's help, she was incredibly quick and efficient in dealing with my son's claim. Many thanks.”

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β€œFast and confident and very helpful.”

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β€œReally well informed wasn't pushy but knew his products would recommend to friends and family for sure!”

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β€œTook time to clarify the medical records notes for me. Very aprroachable manner. Thank you.”

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β€œVery efficient and gave all the information I needed.”

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β€œMichael provided a highly professional and knowledgeable service. Many thanks.”

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β€œClear and concise.”

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β€œVery helpful and with clear answers to all my queries.”

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β€œEasy to read and understand the General & Medical brochure. The online agent Michael, very polite and helpful. Thanks.”

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β€œMichael was very courteous and provided a very prompt response to our query on the renewal quotation.”

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β€œTom was very helpful and understanding of my situation.”

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β€œI found Michael a) very courteous b) very knowledgeable c) prepared to listen d) able to respond efficiently, sensibly and knowledgeably to my questions e) able to provide specific answers whilst pointing out any limitations. As a result of the above summary, I'm very happy to continue dealing with him.”

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β€œHe was really helpful, patient and very easy to deal with, the matter was solved efficiently and without any problems. I would say many companies can take a leaf out of the communication I received from Michael today, very courteous and pleaseant. Thank you.”

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β€œVery helpful and knowledgeable.”

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β€œFrom first contacting Emma in December 2016 we have been very impressed with her attentiveness and support throughout numerous phone calls and communications with us.”

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β€œExceedingly helpful, especially in pointing out the services that I usually use.”

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β€œMichael was very helpful with what I required. Good asset.”

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β€œVery clear and helpful information was provided when asking for a quote.”

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β€œI have had many private medical insurances over the years. You sales advisor Michael was very knowledgable and able to answer any questions I had making sure I choose the correct policy to suit my families needs. Good service.”

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β€œMichael was very knowledgeable, very detailed and patient. I got all the info I was asking for in plain and simple to understand terms from him.”

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β€œCame back to me straight away great service. Many Thanks.”

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β€œFIRST CLASS.”

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β€œThomas was polite, patient, professional and addressed all my queries fully. He provided alternative options that were suited to me and my needs. I was extremely happy with the service he provided. He is a credit to the company and I hope you pass my comments on to him. Thank you again Thomas.”

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β€œVery helpful staff whom provided me with helpful advice to help me decide on my policy.”

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β€œMr. Dobrowolski was exceptionally helpful in dealing with my complicated query. I was very confused about the various options available and he patiently guided me through them so that I was confident in setting up policies for my daughter and son-in-law. Thank you!”

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β€œIt makes such a difference to get good service and Michael has provided excellent service. It is because of him that I am going ahead and booking the polciy direct rather going via a third party. Thanks.”

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β€œThomas Dobrowolski responded and actioned my query very quickly.”

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β€œPolite, personable and helpful.”

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β€œExcellent service with a very fast turnaround and easy to understand responses. Thank you.”

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β€œJames dealt with my claim in a very helpful efficient way.”

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β€œSacha and her team demonstrated exemplary customer service – efficient, responsive and helpful. All of the individuals I spoke to were customer centric and knowledgeable.”

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β€œVery pleasant and caring telephone manor.”

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β€œWe have always found James to be a friendly and considerate contact for our client contact at General and Medical in our years of dealing with him. He is a good communicator and he fulfills his role in a caring manner, seemingly having the correct advise to hand on every occaission, and whilst we cannot fault the performance of the other members of staff we have dealt with, l know that for me James will always be a welcome first point of familiar contact on an lmportant aspect of our lives.”

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β€œAlways helpful and reassuring.”

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β€œAlways replies quickly to any queries we might have.”

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β€œI have contacted James on several occasions over my time with General and Medical. He is always helpful and replies to me in good time.”

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β€œThe care and trouble that is taken by General and Medical is outstanding. The staff are always so helpful. Sacha should be in The New Years Honours List for she is exceptional.”

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β€œThomas was very polite and explained everything clearly.”

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β€œVery friendly and always willing to help on a number of occasions.”

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β€œGood information provided.”

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β€œThomas put forward several options for me to consider in an effort to reduce my monthly cost but still enabling me to have the cover that I felt I required.”

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β€œQuick and made it easy to understand.”

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β€œExcellent service.”

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β€œA very professional and personal service.”

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β€œI really appreciate the update of my application via email as it help speed up my referral.”

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β€œMr Sherman has in-depth subject knowledge, a pleasant telephone manner and was very effective in communicating the information I requested.”

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β€œVery straight forward.”

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β€œEmma was very understanding of my situation. I had forgotten to send my referral letter and my appointment is tomorrow. Within a few hours I have received confirmation of authorisation via email and I believe she did everything she could to help.”

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β€œThomas was very friendly, helpful and knowledgeable. He was able to resolve my query very quickly and reduce my premium as well. More like him, please!”

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β€œHave always found dealing with Sacha a pleasure, always helpful and cheerful, nothing is too much trouble. Can't thank her enough during difficult times for me.”

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β€œReally helpful and patient.”

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β€œEveryone is always very helpful and professional and provides excellent service. Thank you!”

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β€œSelecting medical insurance has been a complex task for myself and my wife this year due to illness in last few years, Michael was both helpful and understanding thought the dialogue and provided ALL of the answers I needed to further my investigation.”

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β€œMy whole claim has been handled with speed and efficiency, I feel very reassured and happy with the whole experience. Sasha was friendly and courteous on the phone and explained the claims procedure clearly. Many thanks.”