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NHS public satisfaction reaches decade low

NHS public satisfaction reaches decade low

The 2018 British Social Attitudes (BSA) poll, sponsored by Nuffield Trust and The King’s Funds has shown that public satisfaction with the NHS has reached a decade low.

Long waiting times, staff shortages, a lack of funding and the belief that money is being wasted were the main reasons to which people were dissatisfied. The results show that the overall satisfaction was 53%, a 3% drop from last year’s results.

Niall Dickson, chief executive of the NHS Confederation, which represents health services, said: "These findings show the inevitable consequence of starving the NHS of funding for the best part of a decade.

"We should be under no illusions about the scale of the task we face to restore public confidence in the health service."

The survey asked 2,926 people about their overall satisfaction with the NHS between July and October 2018. The BSA is a ‘gold standard’ survey used to explore public views and the methodology is based on a randomly selected sample of the British public, conducted via a face-to-face interview.

Ruth Robertson, Senior Fellow at the King’s Funds, said she was “surprised” by the results, during the year that the NHS celebrated its 70th birthday and had been promised extra funding from the government.

She said: “We didn’t see this ‘birthday bounce’ that you might have expected in satisfaction.”

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