Free 24/7 Health and Wellbeing Support

Family Health and Wellbeing

The health and wellbeing of you and your family is important to us. That's why we are pleased to include free 24 hour Health and Wellbeing Support within all of our Private Health Insurance policies, to offer additional benefits to you and your family, all for no extra cost. We want to make sure you have access to support whenever you may need it.

This includes the following great range of services, designed to provide help to deal with personal and professional issues on a wide range of subjects:

Telephone Counselling

Access to 24 hour telephone counselling with a fully trained and qualified counsellor. This involves sessions with the same counsellor and is convenient as it reduces the need for travel and will fit in with work or other commitments.

Health Checks

Our online Health and Wellbeing support also includes free mini health checks. Find out if you are drinking wisely, if you’re fatigued, what your BMI is and more. If you feel like you may have a problem but aren’t sure then taking a health check could tell you whether you are recommended to seek further help. You can also complete an online Health Risk Assessment (HRA) which will ask you about your health conditions, family history and addressable lifestyle factors. Once you have completed the HRA you will be provided with a personalised in-depth interactive report about your health and wellbeing which includes valuable information such as what risk you are of developing certain diseases and cancers and what you can do to lower those risks. You can also set goals, plan targets and track your progress through your own personal goal planner.


Online Cognitive Behavioural Therapy (CBT) is recommended by the National Institute for Clinical Excellence (NICE) as the most effective therapy for stress. All General & Medical members have access to CBT self-help modules which can provide support on a wide range of issues.

Medical Information

There’s a vast array of links to provide you access to a wealth of medical information from trusted sites. So if you are looking for further information on a particular medical condition then you can easily find it here rather than having to search all over the internet yourself.

Lifestyle Programmes

Access to four week programmes online that can help you to lose weight, sleep better, quit smoking, drink less caffeine and much more. So if you need some assistance to help you cut down on something in particular or to change your lifestyle completely then these programmes are there to support you.

Everyday Life Support

Informative articles that cover a range of subjects including Legal, financial, family and relationship problems. These articles are designed to provide insight on a variety of everyday topics in order to help you with any queries you may have relating to any problems you are currently facing, or even if you are simply just curious and want to learn more.

Download our Personal Health Insurance Brochure or call us on 0800 980 4601 to find out more.