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The privacy and security of your personal information are important to us and we will ensure that we keep your data safe and private.
Below we explain who we are, how we collect, use and share information about you, along with the rights that you have with respect to that information.
Who we are
General & Medical Finance Limited (‘G&M’, ‘we’, ‘us’, ‘our’) is part of the General & Medical Group of companies. General & Medical Finance Ltd is a private limited company incorporated in England and Wales with the company registered number 2421641.
We are registered as a data controller with the Information Commissioner’s Office.
We are registered with the Financial Conduct Authority, registration number 579509.
How we collect your personal information
We will collect your personal information, which is based on the information you provide to us when you use any of the following services:
We also may collect your personal information from third parties, such as:
Information We Collect
Where G&M is a data controller of your personal data we may collect the following information about you:
We may require copies of the following documents:
We may also collect sensitive personal data about you such as details about your health. For example, we may need your health records for the purpose of providing you with insurance cover or processing claims.
Where this is required, we will only collect it with your full explicit consent. The consent may be withdrawn at any time, but this may mean that we will be unable to provide certain products and services and/or process claims.
Personal information about others
We may collect information about other members of your household or family, for example, family members who may be included on a health insurance policy.
If you give us information about another person it is your responsibility to ensure and confirm that:
How We Use Information
We use your personal information to provide you with an insurance policy and all related services.
We process your personal data to comply with our legal and regulatory obligations.
We may use your personal data to keep you informed about relevant products and services where you have expressed interest in them and only where we have appropriate legitimate interests.
We may share your personal information within the General & Medical group and the following organisations:
We may use your personal information to contact you to keep you informed about our products, services and offers that may be relevant to you. This is called Marketing communications. We decide what might be relevant to you based on what information you have requested from us previously, for example, an insurance quote. We will only use your personal information for marketing purposes if we have either your consent or a legitimate interest to both you and us. If you do not wish to be contacted for marketing purposes, you are given an option to opt – out in every marketing communication sent to you. You can also contact our Data Protection Officer by phone, email or post.
You may request access to a copy of your personal data we hold about you by making a Subject Access Request.
You may request to correct any inaccurate data we hold about you, providing it can be proved to be inaccurate.
You have the right to request access to and rectification or erasure of your personal data or restriction of processing your personal data or to object to processing. However, we reserve the right to reject this request, if there is a legal or regulatory reason for us to keep or process your data.
If you have a complaint, please contact us and we will do everything we can to resolve it. If you are not satisfied with our response, you also have the right to send your complaint to the Information Commissioner’s Office (ICO). Find out more how to report a concern at https://ico.org.uk/concerns/
If you have any questions or concerns about how we collect and use your data please contact our Data Protection Officer on 01733 233200 or firstname.lastname@example.org
How long we keep records for
We will only keep your personal data for as long as necessary to fulfil our contractual obligation and in order to comply with our legal and regulatory obligations.
How to contact us
Data Protection Officer
General & Medical Finance Ltd
General & Medical House
Or via email to email@example.com
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