Privacy Statement

General andĀ Medical (we / us) is committed to ensuring that all personal information is kept private and protected. We take this responsibility seriously so should you have any questions regarding our privacy policy once you have read this statement please contact us.

From time to time we may update this policy. Any changes will be reflected on this page.

Collecting Personal Information

We collect information about you when you use any of the services provided by General andĀ Medical.

If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data and also that you have told them who we are and what we will use their data for, as set out in this notice.


These are small text files sent by a web server to a web browser in order that the web server may identify a computer to the web server. Nearly all websites use cookies for the very least to track traffic flows on the website.

When you visit the any General andĀ Medical website we may leave a cookie on your computer in order that your computer will be recognised by our web server. The cookie does not collect personal information it only collects information about what pages you have visited and for how long if you are not a registered user (in these instances we cannot identify the individual user). If you are a registered user it enables us to simplify the ā€˜logging onā€™ process. To find out more, please read our Cookie Policy.

Access to your Personal Data

You have the right to request a copy of any information General andĀ Medical hold about you. If you request a copy of the information we will charge a small administration fee for this service. To request this information please write to:

Data Protection Officer,
General andĀ Medical,
General andĀ Medical House,
Napier Place,

Please enclose a cheque made payable to General andĀ Medical for Ā£10.00 to cover the administration costs.

Use of Personal Data

Any data collected about you and that of others named on the policy will be held in accordance with the Data Protection act 1998. We will use that data to provide services to you.

From time to time we may contact you to keep you informed about products and services which may be of interest to you, where you have consented to be contacted for such purposes.

If you no longer agree to be contacted for marketing purposes, please call us on 0800 970 9442 and inform us that you wish to 'Opt Out'.

Passing on Information

Your information may be shared with third parties in the administration of your cover. Where this occurs we endeavor to safeguard this information to ensure your privacy is protected.

We may share your information with credit reference, fraud prevention or law enforcement agencies, regulators in order to detect, prevent financial crime and comply with our legal and regulatory obligations.

Dealing with Other People

If you would like someone else to deal with your policy on your behalf, such as spouse or partner, please let us know. In some exceptional cases we may also deal with other people who call on your behalf, with your consent.

Keeping Information

We will only keep your personal information for as long as is necessary and in accordance with UK law.Ā 

Phone Calls

If you make a phone call to a General andĀ Medical office the call may be recorded to help protect your and our interests. This ensures we keep an accurate record of the conversation.


We value your feedback on our services and our website. This is very useful to us, helping us to continually improve our service.

Please email us any comments you have.