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Member information

General & Medical understand that at this time of crisis you still might require access to your consultant, to enable this to happen we are continuing to allow remote consultations to take place providing your consultant believes it is clinically appropriate. This can happen either as a telephone call or as a video call. You will need to provide your consent to the consultant for either of these to happen.

You may need to see your consultant at a later date in order to complete the consultation and your consultant will advise you of when this may be possible.

You still need to make sure you have the authorisation to undertake your consultation so call one of our friendly team who is still on hand to support and advise you.

Healthcare Professionals Information

We are continuing to allow consultants to undertake remote consultations to help support our members and you, all we ask is that you agree to undertake our following principles:


  • Only provide these where you feel it is clinically appropriate. You may provide either a telephone or video consultation.
  • Ensure that your location is secure and you are able to maintain General Data Protection Regulations (GDPR).
  • You must seek consent from the member for the consultation to take place.
  • Ensure all relevant information is recorded and stored accurately.

Physio Consultations:

  • These are allowed both post-operatively or where a treatment plan is already in place
  • All same principles apply as above.

Billing and charges:

  • Consultants may bill in line with General and medicals allowable remote consultation fees (outlined below).
  • Physiotherapists should bill in line with their current standard fees.
  • NOTE: If a consultation requires a separate Face to Face to complete clinical diagnosis at a later date, you may then bill the difference between the remote fee and the standard “Initial” or “Follow up” fee at that time.

We are proud to be associated with all the wonderful work provided by our Healthcare Professionals at this time and always.























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