How to make a Healthcare Claim

At General and Medical we are committed to delivering a high quality service to our clients. We understand that at the time of claiming it may be a stressful time for you. With that in mind we would like to offer you a choice of how to make a healthcare claim.

The claiming options you can choose from are:

  • Online Claims

    After you have visited your GP, and your GP has advised that you need to be referred to a consultant, you will need to contact your Client Relations Co-ordinator who will clarify some details with you over the phone and if appropriate, direct you to your secure login area on our website. You can complete a claim form online and submit it to our Client Relations Department along with your GP referral. We will then submit your claim to our underwriters for their consideration. Find out more about Online Claims.

  • Traditional Paper Based Claim Forms

    After you have visited your GP, and your GP has advised that you need to be referred to a consultant, you will need to contact your Client Relations Co-ordinator for a claim form. When completed you simply return the form to General and Medical, along with your GP referral letter. We will then submit your claim to our underwriters for their consideration. Find out more about Traditional Paper Based Claims.

  • Telephone Claims

    After you have visited your GP, and your GP has advised that you need to be referred to a consultant, you will need to telephone your Client Relations Co-ordinator who will guide you through the claims process. Find out more about Telephone Claims.

No matter which method you decide to choose, you can be confident that your claim will receive individual attention from your Client Relations Co-ordinator who will keep you fully informed throughout.