Online Claims

You are displaying symptoms, which are out of the ordinary for you.

You make an appointment to see your GP.

Your GP advises that you need to see a consultant/specialist.

You can

  • Telephone General andĀ Medical and speak to your Client Relations Co-ordinator who will clarify some details with you over the phone and if appropriate, direct you to your secure login area on our website.
  • Log onto the secure area of our website and complete a claim form onlineĀ and submit it to our Client RelationsĀ Department along with your GP referralĀ (your user name and password will have been sent to you when you took your cover out with us). CompletingĀ a claim form is easy, just follow the instructions on screen.

TheĀ onlineĀ claim form needs to be completed by you. We also need to see a copy of your GP referral letter as without sight of your referral letter, our underwriters are unable to consider your claim.

After you have completed the form, we will then submit your claim to our underwriters. Your Client Relations Co-ordinator will contact you to confirm whether your claim is eligible under the terms of your cover.

Should you have any query in relation to your claim at any time, please do not hesitate to contact your Client Relations Co-ordinator, who will be happy to assist you.