Privacy and Security

How can I keep my account secure?

To further safeguard the privacy and security of your General and Medical account, please refer to the following guidelines:

  • Choose your password wisely. Choose a password that you will remember but that cannot be easily guessed, even by those who know you. Passwords are case sensitive and can include numbers and special characters in any combination. You can use these combinations to make your password more difficult for others to guess (example: bullfrogs becomes Bu!!frog$). Do not share your password with anyone.
  • Change your password when necessary. If at any time you become concerned about the security of your password, you can always change it online. For more information on how to change your password, please read How do I change my password?
  • Always sign out completely. If you use a public or shared computer, it's important that you always sign out completely at the end of each General and Medical session by clicking the “Sign Out” link. Make sure to clear the browser's cache and then re-start the browser at the end of each session. Doing this will remove the possibility that another person could use the same computer to view any of the contents of your account.
  • Clear your browser's cache. Your browser's cache contains copies of the web pages you have recently visited and stores these files on your hard drive. To learn how to clear your browser's cache, please read How do I clear my browser's cache?

Please Note: Your General and Medical ID and password are your own confidential information. No General and Medical employee will ever ask you for your password in an unsolicited phone call or email message. Do not share your password if you are ever asked for it.