Traditional Paper Based Claims

You are displaying symptoms, which are out of the ordinary for you.

You make an appointment to see your GP.

Your GP advises that you need to see a consultant/specialist.

You can

  • Telephone General and Medical and speak to your Client Relations Co-ordinator who will send you a claim form.
  • Log onto the secure area of our website and download a claim form (your user name and password will have been sent to you when you took your cover out with us). Downloading a claim form is easy, just follow the step by step instructions on screen.

The claim form you receive either through the post or via our website will need to be completed by you. We will also need to see a copy of your GP referral letter as without sight of your referral letter, our underwriters are unable to consider your claim.

After you have completed your claim form, please return it to us for submission to our underwriters. Your Client Relations Co-ordinator will contact you to confirm whether your claim is eligible under the terms of your cover.

Should you have any query in relation to your claim at any time, please do not hesitate to contact your Client Relations Co-ordinator, who will be happy to assist you.